tk999 log Responsible Gambling Guide
When entertainment becomes a habit, it is important to stay alert. tk999 log believes gambling should always remain enjoyable and in control — and we are here for every member to help make that happen.
Age Limit and Core Principles
Our Terms and Conditions contain full details on the age limit, account usage restrictions, and responsible behaviour requirements. All members are required to follow these rules.
Gambling is entertainment — not a source of income. The outcome of every bet is uncertain. Do not bet more than you can afford to lose. Avoid using money set aside for family expenses.
Set a budget
Decide in advance how much you will spend each week or month and stick to that limit.
Manage your time
Avoid playing for long stretches in one go. Take regular breaks and spend time on other activities.
Do not chase losses
Placing more bets to recover losses can make the situation worse.
Do not play under stress
Avoid placing bets when you are tired, under stress, or have been drinking.
Set Limits for Yourself
tk999 log gives you the ability to manage your own playing habits. Use the tools below to set limits or take a break at any time.
Set a deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be allowed automatically.
Control your bet amount
Set a limit on the total amount you will wager within a given period and play within that amount.
Set a playing time limit
Decide how long you will play in each session. You will receive a reminder when the time is up, and your account can be locked automatically if needed.
Temporary break
Temporarily close your account for anywhere from 1 day to 6 weeks. Depositing or placing bets will not be possible during this time.
Long-term self-exclusion
You can close your account for 6 months or permanently. Once self-exclusion is in place, the account cannot be reactivated before the exclusion period ends.
Request a limit via live chat
To activate any of the above limits, contact tk999 log's 24/7 live chat — support is available in Bengali.
Submit a limit request
Fill in the details below — our support team will action it within 24 hours.
This form is a visual request model. Contact live chat to finalise the action.
Recognise the Warning Signs
When gambling habits start to go out of control, certain familiar signs appear. Use these signs to assess yourself or someone close to you.
- Repeatedly playing to recover lost money and taking on greater risk each time.
- Diverting money meant for family expenses or taking on debt to fund gambling.
- Lying to or hiding information from family or friends about gambling.
- Neglecting work, studies, or social responsibilities to spend more time gambling.
- Repeatedly depositing more than the set budget limit.
- Feeling restless, irritable, or mentally uncomfortable when unable to play.
- Cutting back on sleep, meals, or personal care to spend more time gambling.
- Repeatedly trying to stop but being unable to control yourself.
If you notice one or more of the above signs in yourself, it may be an early signal of problem gambling. In that situation, the sensible step is to stop playing and seek support.
Where to Find Support
You do not have to face the problem alone. tk999 log's support team is available 24 hours a day, 7 days a week in Bengali and English via live chat and email. Talk to us about setting account limits, self-exclusion, or any concern you may have.
Visit our About Us page for details on the team's commitment and our responsibility to users. Our support goes beyond technical help — we also care about your wellbeing.
24/7 Live Chat
Get instant Bengali-language support at any time from any device. Log in to your account and start a chat.
Email support
Email us to describe your issue in detail. The support team will reply as soon as possible.
Family and close ones
Talk openly with your family and trusted friends. Their support can be the most effective step you can take.
Professional advice
Speak with a mental health specialist or counsellor. Mental health service centres in Bangladesh can help with this.
Read our FAQ page for answers to common questions — it covers account management, payments, and responsible gambling topics.
Protecting Minors
tk999 log firmly believes that minors must not participate in gambling or betting activities under any circumstances. If there are young members in your household, take the steps below to keep your account secure from them:
Strong password
Use a password that a child or teenager cannot easily guess.
Log out every time
Always log out of your account after using a shared device.
Do not share devices
Do not let children use the device on which your account is active.
Keep payment details private
Never save or share your bKash, Nagad, or Rocket PIN.
If you believe a minor has used your account, notify our 24/7 live chat immediately — we will act quickly.